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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Reichheld, Frederick F ...
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Dr…
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Reichheld, Frederick F -A

What’s the ultimate way to drive growth and profitability? It’s not price. It’s not product. It’s customer loyalty—and the best companies know how to earn it. In this updated and expanded edition of the business classic, Fred Reichheld—creator of the Net Promoter System—teams up with Bain & Company’s Rob Markey to show how customer loyalty can be turned into a powerful engin…

Edisi
10
ISBN/ISSN
978-1-4221-7335-0
Deskripsi Fisik
-
Judul Seri
-
No. Panggil
658.8 72 MAR t